Our terms of service
At Bubble Property Group, we believe homes and workplaces run best when everything feels calm, clear and cared for. These Terms set out how we work together to ensure you enjoy a brighter Bubble. By using our services, you agree to the following.
1
How We Work
Bubble provides property care and cleaning services in accordance with the service plan we hold for your property. Your account manager will review this plan periodically, or on your request, to ensure it continues to meet your requirements.
The scope, frequency and cost of each service will be set out in your quote or booking details, so you always know what has been agreed.
Occasionally we may adjust timing or team members for operational or safety reasons, but we’ll aim to minimise disruption and communicate appropriately.
2
Communication
Your dedicated Account Manager is your main point of contact for everything; bookings, questions, feedback or changes.
Our service team focus on delivering great service and do not handle instructions or payments directly. Keeping everything through your Account Manager helps make sure nothing is missed and everything stays properly insured
3
Cancellations and Changes
Plans change from time to time and we’re here to help when they do.
Please let us know of any cancellation or amendment at least 24 hours in advance where you can, so we can ensure we are able to reschedule your services at a time convenient to you.
If something does come up at the last minute, just contact your Account Manager and we’ll always do our best to arrange an alternative that works for you.
If short notice changes or access issues become a regular pattern, we may review the schedule with you so it stays fair, reliable and sustainable for everyone.
4
Your Team
Wherever practical, we’ll aim to assign familiar team members to Bubble clients to help maintain consistency and trust.
From time to time, scheduling, holidays or illness mean we may allocate different members of the Bubble team to complete your service. Every team member is fully trained, insured and properly briefed before attending, so standards and care remain the same.
Some specialist or complementary services may be carried out by our trusted service partners. They share our standards and values, and work under the Bubble umbrella to ensure a seamless experience, so you can expect the same quality, professionalism and accountability throughout.
5
Health, Safety and Property Condition
Please make sure our team can work safely with clear floors, secure access and no hazardous conditions.
For safety and insurance reasons, our staff aren’t permitted to lift heavy furniture, use ladders or handle industrial grade products unless agreed.
If something feels unsafe, we’ll pause work and discuss the best next step with you.
If anyone at the property has recently been unwell, especially with sickness or diarrhoea, please let your Account Manager know so we can choose the safest and most comfortable time to visit.
As a guide, we usually recommend leaving around 48 hours after stomach bug symptoms have cleared. This helps protect you, your guests and our team, and keeps every Bubble home feeling safe and well looked after.
Bubble carries full public liability insurance for all services we provide, giving you and our team peace of mind.
6
Waste and Hazardous Materials
We’re happy to empty household bins as part of your clean, but we’re unable to sort rubbish or separate recycling.
Bathroom and sanitary waste will be tied and placed in your main household bin.
Please ensure no sharps, needles, blades or other hazardous materials are left in any area we clean.
Bubble staff are not trained or insured to handle such items. If found, the area will be left untouched and the rest of the service carried out and charged as agreed.
Clients are responsible for ensuring their property is free from hazards that could cause injury. Bubble is not liable for injury or loss resulting from such hazards, except where caused by our negligence.
7
Payments
Bubble services are billed automatically to keep things simple, safe and predictable.
Invoices are issued shortly before each payment and collected securely by Direct Debit. So, no manual payments to remember and no interruptions to your service. Just relax and enjoy a brighter bubble.
Your payment details are handled by GoCardless, an FCA-regulated provider and covered by the Direct Debit Guarantee, giving you complete protection and peace of mind.
If a payment ever fails, we’ll be in touch, usually within three working days, so there’s no disruption. Services may be paused until accounts are up to date, but we’ll always reach out first.
8
Staff, Conduct and Fairness
Our people are the heart of Bubble. We ask that they are treated with the same respect and kindness they bring into your home or workplace.
If you ever decide you would like to work with a Bubble team member directly, during or within 12 months of their last visit, we handle this through a £1,000 introduction fee to recognise our recruitment, training and support for that person.
In the very rare event that a member of our team experiences abusive or unsafe behaviour, we may end services straight away to protect them.
9
Our Guarantee
We love to hear your feedback, it helps us improve and tailor the service to you and ensure every service is completed to Bubble standards.
We operate to a simple satisfaction guarantee: if something isn’t right, let us know within 48 hours and we’ll put it right promptly, no quibble and no fuss.
10
Privacy and Data Protection
Bubble Property Group complies fully with the UK GDPR.
We use client data only for service delivery, communication and administration, never sharing with third parties.
You can request, correct or delete your data any time by contacting privacy@BubbleCo.uk.
Full privacy details are available at BubbleCo.uk
11
Pricing
We’re proud to pay the Bubble team well for the work they do and to treat our suppliers fairly.
From time to time we review our prices to keep them fair, sustainable and reflective of the quality and consistency we promise.
Any adjustments are communicated in advance, with clear notice before they take effect.
12
Terms Updates
We occasionally update our Terms so they stay accurate and aligned with how Bubble operates.
The latest version is always available on our website, and continued use of our services confirms your acceptance of the current Terms.
13
Ending Services
We want Bubble to work well for you at every stage. If you ever wish to bring services to an end, either party can do so with 30 days written notice so there is time to finish up neatly and for everyone to plan ahead, although we’re often happy to agree a shorter notice period where it suits both sides.
On occasion we may bring services to a close sooner, for example where invoices remain unpaid or there are ongoing access, safety or conduct issues. Wherever possible we will speak with you first so everything is clear and straightforward.
Effective from 01 December 2025
Bubble Property Group
Enjoy a brighter bubble